MORESIMP

SERVICE LEVEL AGREEMENT FOR SUPPORT

After you posted a support request through Plangle service desk, we will respond within 24 hours.
Our goal is to answer to the majority of requests within the same business day.
Plangle will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond Plangle’s control.
We are constantly monitoring our support channels for critical issues.

Business Hours and Response Time

Our business hours are from 9 am to 5 pm GMT+1, Monday to Friday. Our office is closed on national holidays listed in this calendar regarding Hungary.
We will respond to all requests within 24 hours.

Support Channels

You can request support through one of the following channels:

Requests made through open forums such as Atlassian Answers are monitored by our support team and get responses on a best-effort basis.

Support for Plangle Includes:

Support for Plangle Does Not Include: